Affordable Auto Service - 952-933-0735 HOURS Affordable Auto Service - 952-933-0735 MAP Professional Auto Repair, Maintenance & Customization Services

Independent Car Repair Shops Preferred Over Dealers

Consumer reports recently confirmed what we already believe, that local, independent car repair shops offer better repair satisfaction than franchised new-car dealerships.

The analysis by Consumer Reports weighed five key car repair factors to determine their findings. They five factors they examined were:

  • Price
  • Quality
  • Courteousness of the staff
  • Work completed when promised
  • Overall satisfaction

The data was based on Consumer Reports subscriber surveys collected from more than 120,000 individuals. 80,000 readers had their car serviced at a franchised dealer, while 41,000 had car repair work preformed at independent service centers. Although their overall scores tended to be lower, Consumer Reports did note that mechanics at both independent and dealership centers earned high marks for the quality of their work.

“To be fair to mechanics at franchised dealerships, our respondents also reported being very satisfied overall with their repairs despite being outscored by independent shops,” said Mark Rechtin, Consumer Reports Cars Content Development Team Leader.

Best Car Repair MN

Overall, the biggest issue consumers had was with the total cost of the repair. Certain specialty car owners like Mercedes-Benz, Jaguar and Mini drivers were much more satisfied with the overall service and price they received at independent dealerships than at franchised new-car dealerships.

“Mercedes, Jaguar and Mini dealerships got dinged in our survey for price. The customers feel they overpay for parts and labor,” said Consumer Reports spokesperson Simon Slater.

Other foreign car owners were equally satisfied with repairs from dealerships and independent shops. Consumer reports stated that drivers of BMW, Porsche and Volkswagens typically were equally satisfied with the quality and cost of their repairs, so you don’t need to drive 30 miles to get to that specialized new-car dealership to get the same price and quality as a local, independent dealer.

Related source: Consumer Reports


  • 5 Tips for Choosing the Right Auto Repair Shop
    Sep 6, 2013

    When your car needs work, two things come to mind. You want someone who will get the repair done quickly, and most importantly, someone who won’t overcharge you for the work. But how do you know which auto repair shops are honest and which ones want to take you for a ride? Below we share […]

  • Why Is My Car Shaking?
    Jul 1, 2015

    If your car is vibrating or shaking while driving, you’re not alone. Thousands of people deal with this issue on a daily basis. The shaking could be caused by numerous different issues, but luckily, a good mechanic pretty easily diagnose what’s causing your car to vibrate. Today we take a look at some reasons why your […]

  • I Hit a Pothole With My Car – Now What?
    Mar 5, 2014

    Pothole season is upon us, which means you’ll likely see plenty of drivers swerving all over to keep their car from succumbing to one of many concrete craters. Even the best drivers in the world can’t avoid every pothole, so be prepared for bumpy driving conditions for the next few months. Today, we talk about […]