HOURS MAP

Auto Repair Shouldn’t Be Like Pulling Teeth

Best auto garageA recent study of over 2,400 car owners likened the car repair process to that of going to the dentist, a statistic we find downright depressing.

According to the research, 83 percent of consumers “feel” overcharged by the auto repair process, and women respondents said they’d rather go to the dentist than take their ride in for a tune up.

“We know that there are excellent repair shops and service centers in every city in the US, but, as this study shows, a persistent perception problem plagues the industry: consumers simply don’t trust that they are paying an appropriate price for a repair and their view of the whole experience is, generally, not a positive one,” said Brian Hafer, VP of Marketing for AutoRepair.com. “But there is good news. Consumers are going online to check price quotes and repair show reviews and are craving apples-to-apples actual job quotes. So, for shops that are pricing fairly, offering real quotes and keeping up a good digital presence, there is a real chance to improve perception –and with it, their business.”

Some of the other findings include:

  • 44 percent of women viewed the auto repair industry in a negative light, while only 12 percent had a positive view.
  • 84 percent believe a more transparent view of actual pricing quotes would be the best way to improve the industry.
  • Somewhat surprisingly, 35 percent of respondents never look at auto repair reviews before having their car serviced.
  • 98 percent of respondents said having a knowledgeable and experienced mechanic is important.

We have all those things and so much more at Affordable Auto Service. If you want a quote, you can get one over the phone or request one online right here. We have stellar reviews from customers on our social media profiles, including a great rating by members on Google+. Finally, we have mechanics with years of experiencing servicing all makes and models. In fact, six of our technicians have over 150 years of combined experience working on cars. It doesn’t get much more experienced than that!

Going to the auto repair center shouldn’t be like going to the dentist. We want to make sure you have the best possible experience at a price that won’t leave you feeling cheated. Stop on by and let us prove it.

Related source: Wall Street Journal


  • 5 Common Reasons Your Car Won’t Start
    Jul 18, 2013

    You rely on your car for a lot of things, like shuttling the kids to soccer practice or for getting to work on time, so it’s easy to see why problems can arise if your car refuses to start. There are literally hundreds of reasons why your car won’t start, but some are more common […]

  • 5 Tips for Driving in the Snow and Ice
    Dec 26, 2013

    Let’s face it. Just because we get plenty of opportunities to drive in snowy conditions doesn’t mean we’re all experts. Driving takes skill even in perfect conditions, so it’s especially important to practice safe driving habits when the weather is less than ideal. Below, we share five driving tips to remember as the winter weather […]

  • How do I know if a Mechanic is Ripping Me Off?
    Feb 19, 2014

    Unless you have a friend or family member who is well versed in automobiles, finding a trusty mechanic can be an intimidating process. We would love to believe that people in the service industry are inherently trustworthy, but unfortunately that isn’t always the case.  Although you may never know for sure until you’ve had service […]